Refund Policy
At Kailetti Digital Agency, we strive to ensure that our customers are satisfied with our services. Please read our refund policy carefully to understand the terms and conditions for refunds.
1. Eligibility for Refunds
We offer refunds for our services under the following conditions:
- Unsatisfactory Services: If you are not satisfied with the quality of the services provided, you may request a refund within 14 days of service delivery.
- Service Not Rendered: If we fail to deliver the agreed-upon services, you are entitled to a full refund.
- Cancelled Projects: If a project is cancelled before the work has commenced, you may receive a full refund. If the project is cancelled after work has begun, the refund amount will be prorated based on the work completed up to the cancellation date.
2. Non-Refundable Services
Certain services are non-refundable:
- Custom Services: Any custom or personalized services are not eligible for a refund once the work has commenced.
- Third-Party Fees: Any fees paid to third-party providers on your behalf (e.g., domain registration, hosting fees) are non-refundable.
- Consultation Fees: Fees paid for consultation services are non-refundable once the consultation has been provided.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at [email protected] within 14 days of the service delivery or project cancellation date, specifying your reason for the refund request.
- Provide Details: Include details such as your project number, the services purchased, and the reason for the refund request.
- Review Process: Our team will review your request and respond within 7 business days. We may request additional information to process your refund.
4. Refund Approval
If your refund request is approved, we will notify you via email and process the refund to your original method of payment within 14 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
5. Disputes and Resolution
If you are not satisfied with the outcome of your refund request, you may contact our support team at [email protected] for further assistance. We are committed to resolving any disputes amicably and in a timely manner.
6. Changes to the Refund Policy
Kailetti Digital Agency reserves the right to update or change this refund policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. Please review this page regularly for updates.
7. Contact Information
If you have any questions about these Terms of Use, please contact us at:
Email: [email protected]
Address: Kailetti, Poland, al. Marsz. J. Pilsudskiego 24, 59-220, Legnica